While I am a fan of all the Loyal Biscuit locations I have been to so far (all but Belfast), the Brewer location is my favorite, and not just because it's the closest. The customer service from the staff at the Brewer location is top notch.
As a disclaimer, I don't have a cat. Loyal Biscuit also loves cats, have a variety of cat toys, food, other assorted cat items and even sometimes cats in the store who are adoptable. The only reason my review doesn't mention cats, is because I don't have personal experience with their cat knowledge.
Customer service aside, the store has a great selection of different products for both dogs and cats. The staff are extremely knowledgeable and helpful in making decisions about what dog food might work better for a dog, given possible allergies, dietary restrictions, caloric needs and what price point you are looking for. They also have a variety of treats, some local, and a selection of individually priced treats like duck feet, bully sticks, and cod skins, so you can pick and choose what you want to buy for your 'doggie bag'. They have an amazing variety of toys, from giant stuffed hedgehogs to rubber toys that look like a DNA strand. They have some of the most beautiful and durable collars and leashes I've seen in a store, dog life vests and glow lights to make dogs more visible at night (as the owner of a black lab, I highly recommend glow lights or collars). As if all of that wasn't enough, they also sell shampoos, conditioners and other products for your pup's coat. This location is different from the others in that it does not have a dog wash, as it is right next to a groomer, but that just means they have more space for the amazing inventory they sell!
Guaranteed to make your tail wag, give Loyal Biscuit Co a visit when you get the chance, your dog or cat will thank you for it.
Great customer service, awesome products!
I went in with my dog right after they opened, and by the third visit the staff (including the owner!) were greeting him by name when he walked in. Early on the staff were more than willing to spend talking about various related dog topics (food, shampoo, tick problems in the area, etc.) and reward Austin for doing tricks with delicious treats. As the store has gotten busier over the past few months, the staff have had less time to spoil Austin with treats and pets, but they always greet Austin when he walks in the door, and do their best to get in a treat or two. Back in late August, Austin strained a muscle, and when a friend posted on the Loyal Biscuit page on Facebook about it, the company replied to ask if he was doing okay. The next time I went in, the owner happened to be there and the first thing she asked was how Austin was feeling. If that doesn't demonstrate how much the staff care about their four-legged customers, I don't know what does. That's not even mentioning the whole host of charity fundraisers that Loyal Biscuit does to help shelters and animals in need.
The best store and best staff. They truly care for your pets.
Loyal Biscuit Co is a US Store based in Brewer, Maine. Loyal Biscuit Co is located at 421 Wilson St, Brewer, ME 04412, USA.
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