I just want people to know what a fine job the people at Downeast Auto Body do. I recently had to have some repair work done on my Matrix and everyone there was so polite, efficient and thorough. The job was well done and done quickly. I appreciate their efforts to get my car back up and in running order so fast. Thank you everyone at Downeast Auto Body.
We have taken two cars there in the past 6 months (a Subaru and a Ford) and have been quite impressed with the results. This week I took my Ford back in because some parts associated with the repairs didn't seem to be 100% and they replaced them same day, no questions asked. Good, clear, communication and honesty seem to be standard operating procedures here, just don't be surprised if you don't always get a call right back if you have a question, as they do seem to be operating at maximum capacity most days.
I have personally used Downeast Auto Body to do all my repair needs for a number of years. They go the extra mile to ensure you have an excellent customer experience.
Usually the experience which brought about the need to utilize their services is not a pleasant experience. To have knowledgeable professionals working with you from reception to restoring your vehicle like new is very comforting. The help coordinate everything!
I would never go anywhere else in the area as long as they remain in business. Thank you Downeast Auto Body!
Customer service was excellent from start to finish. Good customer service is becoming a rarity these days, but Downeast Auto Body was just excellent. The repair was timely, just as quoted, work was superb, and there were no issues with communication through my insurance (USAA). They even washed the exterior AND interior of my car. I gave it to them covered in salt and dirt due to it being the middle of winter, and I got it back spotless. Highly recommend.
I am a very satisfied customer. Pat Judd
Excellent, friendly customer service. The quality of the repair work is top-notch, from the paint-matching to the restoration and replacement of components. During a brief test drive after work completion, I noticed a vibration of the engine hood. It was quickly adjusted by a technician in the shop. After that, I drove away and headed home, which involves a 90 minute drive. On the way. I observed a continuing, albeit to a lesser degree, hood vibration. So I will need to stop in during my next trip to Bangor and have a technician make another adjustment. I consider this a minor inconvenience, and not an indictment of Down East Body Shop quality of service and craftsmanship. However, absent the inconvenience, I would have given a five-star rating. And I have their assurance that they stand behind their work, which gives me peace of mind.
Downeast Auto Body is a US Car Rental based in Brewer, Maine. Downeast Auto Body is located at 21 Pierce Rd, Brewer, ME 04412, USA.
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